Up the Creek Ski and Recreation Club (“UTC”) has a No Refund Policy for events/trips/activities.

Exceptions to this policy are granted as follows:

[* Medical, injury or death]: A personal medical condition or injury to you with a doctor’s involvement; death in the immediate family (parents, siblings, children, grandparents, NOTE: pets DO NOT count). The registrant cancelling must be able to provide relevant documentation regarding the injury, medical condition or death to obtain a full cancellation refund;

[* The trip is cancelled]: In some circumstances a trip will be cancelled for all registrants. NOTE: If the venue cancels the trip then UTC must receive its refund from the venue before they can issue refunds.

[* Someone cancels for any other reason]: In this case an exception is granted ONLY if the cancelled spot is filled. In the case where a cancelled spot is filled, a cancellation fee is applied based on the price of the trip and the balance is refunded.
Trips priced at $500 or higher: $100 cancellation fee.
Trips priced from $200 to $499: $50 cancellation fee.
Trips price at $199 or lower: $25 cancellation fee.

If you cancel in the seven days prior to the trip start date, you will only be eligible for a refund if the cancellation is due to injury/illness/death and you have provided the proper documentation to the Trip Leader.

You MUST go through your trip leader/host to cancel and seek reimbursement. If you meet the refund requirements, UTC will refund the credit card used for the trip/event payment for the amount that you paid minus any applicable service fee. Please allow up to thirty (30) days from the event/trip/activity end date for any refund checks, credit card refunds, or comps to be issued. Cancellations are typically processed in the order received.

[*] Please let your trip leader(s) know ASAP if you need to cancel.
[*] Under no circumstances may a participant advertise their trip for sale.
[*] Only your trip leader/host can fill your spot.